EASTERN CLASSICS ORDER POLICY

Wood Quality & Condition

Eastern Classics’ wood furniture and accessories are crafted using premium woods and traditional Japanese techniques. Our furniture is made to last for generations. However, due to significant changes in temperature or humidity, solid wood furnishings may naturally crack or warp over time. These occurrences are beyond our control and therefore not considered our responsibility.

To minimize such issues, we kiln-dry our wood and design furniture in a way that allows it to breathe and adapt to different climates. While uncommon, we want customers to be aware that this can happen.

Color Finish

Eastern Classics strives to match finish colors to your preferences. However, our stains are mixed by hand at various times of the year, and exact matches are not always possible. Variations in wood grain, stain application, and climate can result in slight differences — typically within a 0–8% range. We cannot guarantee precise duplication and are not responsible for minor variations in tone or color.

Furniture Size

Final product dimensions may differ slightly (up to 1/8 inch) due to practical adjustments during the building process. In some cases, the dimensions provided may not be ideal for structural integrity or visual balance. Our craftsmen may make small changes to ensure quality and durability.

Additionally, we convert inches to the metric system, which may result in slight variations. If changes are necessary, we will always round down to ensure the furniture will fit in your intended space, even if slightly smaller — never larger.

Return Policy for All Orders

All cut fabrics, custom pieces, and special orders are FINAL — non-refundable and non-exchangeable. Shipping, handling, deposit, and labor fees are also non-refundable. Please review your selections and confirm specifications before ordering.

Shipping Damage Disclaimer

Eastern Classics is not responsible for any damage that occurs during shipping. It is your responsibility to open and inspect the entire shipment carefully BEFORE signing for it. If cartons are damaged, note this on the delivery receipt.

Any visible damage must be opened and inspected in the presence of the driver, and a claim should be recorded in writing. Be sure to take photographs of the outer and inner packaging and the damaged item.

Refuse any obviously damaged goods. If the driver does not take the damaged product, you must keep the product and all original packaging, including foam inserts and cartons. DO NOT DISCARD THE ORIGINAL PACKING MATERIALS until you confirm there is no damage.

Any damaged items must be re-packed in the original carton with the original materials; otherwise, shipping companies will deny all damage claims.

Any damages must be reported to Eastern Classics within three business days of receipt.